Managing everything, so you don’t have to

It’s not just the money — it’s your time, freedom, and peace of mind.

Is it your son’s birthday and you’re blowing out candles when the phone rings about a burst pipe?
Your daughter’s graduation — and suddenly you’re dealing with a lost key?
Sipping a piña colada on holiday when there’s an issue with a broken blind?

We get it. Property problems don’t care about your plans — but we do.

When we manage your property, you’re free to enjoy life again. Whether it’s being present for family moments, relaxing on a beach, or scouting your next investment opportunity, you can finally focus on what matters most.

And here’s the best part — when you count up the time saved, the headaches avoided, and the incidental costs removed, the slight reduction in rent becomes a no-brainer.

We understand that tenant issues don’t stick to office hours — in fact, most arise during evenings and weekends, just when you'd rather switch off. That’s why we provide round-the-clock tenant support, ensuring every query is handled promptly, professionally, and with care.

Our team treats tenants as valued customers, not just occupants. We’re committed to:

• ● Responding to all enquiries within 24 hours
• ● Taking immediate action when possible
• ● Keeping tenants informed every step of the way

We know that responsive service builds trust, improves tenant satisfaction, and protects your property’s reputation. For you, this means true peace of mind — confident that your tenants are in good hands, and that issues are handled with the same care and urgency as you would provide yourself.

Let us take care of the day-to-day, so you can focus on the bigger picture.

It’s not just about a property looking great at the start — it's about keeping it that way. Our continuous maintenance service ensures your property remains in top condition year-round, addressing the inevitable wear and tear before it becomes a bigger issue.

From leaking taps to faulty appliances, lost keys to stained carpets, we handle it all:

• ● Proactive, routine inspections
• ● Fast response times for repairs
• ● A reliable network of trusted tradespeople
• ● Detailed reporting on all maintenance carried out

We understand that for many landlords, these "small" issues can become a constant headache. That’s where we step in — giving your property the attention and energy it deserves, while keeping you informed with regular updates.

The result? Happier tenants, reduced long-term costs, and complete peace of mind for you.

Regulations around property management are constantly evolving — from EPC requirements to tenancy law changes. Staying ahead isn’t just about ticking boxes; it’s about protecting your investment and adapting smartly to what’s next.

We don’t just ensure your property is compliant today — we help you plan for tomorrow:

• ● Ongoing compliance monitoring with all legal and safety requirements
• ● Strategic insights into upcoming legislation and market trends
• ● Advice on future investments, such as EPC upgrades or tenant type considerations
• ● Proactive planning around tenancy reforms and regulatory changes

Whether it's anticipating the cost and timing of raising your EPC rating, or rethinking your tenant strategy as the legal landscape shifts, we’re here to guide you. Most operators focus only on the day-to-day — we go further, offering the strategic oversight that gives you confidence your property is in expert hands.

Let us keep you compliant, informed, and ahead of the curve.

But what does it really mean? For us, it’s more than a marketing promise — it’s a contractual commitment backed by a solid track record and a transparent legal framework.

Here’s what you can expect:

• ● Fixed monthly payments — on time, every month, regardless of occupancy
• ● Legally binding agreement to protect your income and your asset
• ● A proven 100% payment track record with our landlords
• ● References available from current property owners we work with
• ● Optional clauses such as index-linked rent reviews to adjust with inflation, depending on the market

This isn’t a vague assurance — it’s a clearly structured agreement designed to give you long-term security, clarity, and confidence. When you hand over your property, you’re trusting us with one of your most valuable assets. We take that responsibility seriously.

Let’s have a conversation — we’re happy to walk you through exactly how our guarantee works, what’s included, and how we back it up.

There are several support options available, and we make sure to take full advantage of these to protect both your property and income:

Requesting Universal Credit - Alternative Payment Arrangements (APA):

If your tenant is receiving Universal Credit and falls into arrears, we can directly request that the Department for Work and Pensions (DWP) pay the rent directly to us on your behalf. This ensures your rent is paid, and any arrears are addressed quickly and efficiently.

Rent Arrears Deductions from Universal Credit:

We’re well-versed in the process of requesting deductions from a tenant’s Universal Credit payments to cover outstanding rent. This helps recover arrears in a way that doesn’t burden the tenant with unexpected lump sum payments.

Discretionary Housing Payments (DHPs):

If a tenant is eligible for Discretionary Housing Payments, we will guide them through the process and assist with the application to help cover any rent shortfall. This support can prevent further arrears and keep your rental income flowing.

Homelessness Prevention Grants:

If your tenant is at risk of eviction due to arrears, we can help them apply for Homelessness Prevention Grants through the local authority. These grants can cover rent arrears and help avoid eviction, ensuring your property remains tenanted.

Negotiating Repayment Plans:

If a tenant is struggling but willing to work towards clearing arrears, we’ll assist in setting up a fair repayment plan that balances the needs of both the tenant and you as the landlord. Our experience in handling these negotiations means a smoother process with fewer complications.